Signing up and Registration

How do I register on bbdaily?

Download bbdaily app. Register in the app using your address and mobile number with the OTP verification.

What is registration?

Registration is when the customer ID is created using the customer’s mobile number and validated by the customer through an OTP.

How do I avail bbdaily’s service?

You can use bbdaily if you're currently residing in a society that is a registered society with bbdaily. If your apartment/society is not listed, worry not; you can reach out to our customer care and we will help you out to list your apartment/society. Once your apartment/society is listed with us, we are happy to start bbdaily service. Once done, you can download the bbdaily app, register, and fill in your address and recharge the bbdaily wallet to your desired value. Voila! You’re ready to order from us. Now you can search for the items that you would like to purchase and place the order as ‘Buy Once’ or ‘Subscribe’. For subscription items, you can simply set an order frequency Eg: Daily/Alternate Day/Every 3 Days/Weekly/Monthly, and place your order every day and get all your items freshly delivered home. We look forward to serving you.

Are there any charges for registration?

No. Registration on bbdaily is absolutely free.

Do I have to necessarily register to shop on bbdaily?

Yes, you need to be registered in order to shop on bbdaily.

Can I have multiple addresses under one contact number?

No you cannot. One email addresses and one contact phone number at a time can only be associated with one bbdaily account.

What happens if my address changes or if I shift to another location?

Go to settings and update the new address and you can continue to shop with us if your new address is listed with us.

Order process and modifications:

How do I subscribe?

You can subscribe to our services by choosing products under the subscribe menu. Please choose your frequency i.e (daily, alternate, once in 3 days, weekly, monthly) time slot and set your start date while subscribing to a product. And if you are out on a vacation, you can simply pause the subscription service till you are back and resume your subscription! For the payment, you need to recharge on a prepaid basis.

Where do I see my orders?

You can go to the ‘My Account>My Orders’ section to have a look at all the products received in the past and future details of all your Subscriptions and ‘Buy Once’ products listed.

What is ‘Buy Once’?

You can quickly select an item from the list and ‘Buy Once’. For Eg: If you’re running out of Onions, then you can ‘Buy Once’ as and when required. Payments will be via bbdaily wallet only. You can use the ‘Buy Once’ option to purchase for all ranges of products. No minimum quantity purchase.

How do I modify/update my subscription?

You can go to your 'Subscriptions' and select the subscription you would like to change. You can delete, change the schedule, or pause the subscription. If you want to change the product then we suggest you start a new subscription. Any modifications done before 10:00 PM will be applicable for the next day delivery or the consecutive delivery day depending on your location.

Is there a cancellation fee if I cancel my order?

No, there is no cancellation fee and you will not be able to cancel an order after the cut-off time for all orders. You need to cancel or change your order before 10:00 PM for all milk orders on a particular day to capture the changes.

What is frequency?

Frequency is the intervals at which you want to receive the subscribed products. E.g. - We will deliver the product every second day if you select the 'Alternate Day' frequency.

Is there any minimum order?

There is no minimum order in bbdaily.

Delivery and timings

Do you do same-day delivery and what are the delivery timings?

When orders are placed before 10:00 PM, we do next day morning delivery before 7:00 AM.

Which areas do you deliver?

Currently, we serve only the listed buildings/apartments/societies in the bbdaily App in select cities only. Select your society from the list on our APP to avail our service. If you do not find your society listed from the listed areas, let us know by emailing us at bbdailysupport@bigbasket.com. We will inform you when our services will start in your society.

What if the product is missing/damaged?

Please inform our customer care team at the earliest (on the same day), in case you have not received your product or if it is damaged. We will be happy to replace/refund as appropriate.

How do you confirm the delivery?

We send an automated message to you on App notification to confirm the delivery. If you have not received the product but receive the message, please inform the customer care by chat/mail for us to take appropriate action.

What is your delivery method?

As always all our deliveries are contactless. Depending on the permission given by your society to us, we can deliver at the security gate or lobby or door delivery. Please keep a bag outside your door or at the security gate/lobby. Our delivery executive will deliver all your orders into the bag and ring the bell if door delivery is based on your permission method selected in the App. Any return issues about the delivery will be handled by our customer care team.

Payments and service charge

Do you charge any service/delivery fee?

We charge a delivery fee in the form of a service charge. When you 'Subscribe' or 'Buy once' for a product, the service charge is only Rs. 2/- per delivery slot for all cities (except Mumbai, where the service charge is Rs. 3/- per delivery slot). Delivery charges or service charges are charged for a day for only milk product delivery or Other product delivery (Eg: Fruits or vegetables) or Milk + Other products delivery.

How do I recharge my bbdaily wallet?

Go to 'My Account>My Wallet>Add money' You can recharge your bbdaily wallet to your desired amount OR You can calculate how much you want to recharge for the month and choose your payment method by any of your favourite payments wallets/Credit/Debit card/Amex card/UPI or Net Banking and recharge your wallet. You are all set and good to go! Your current balance will be reflected at 'My Account>My Wallet' section.

Where do I see my recharge details?

You can view all recharge details by going to ‘My Account>My Wallet’

What are all the payments modes available?

You can recharge your bbdaily wallet using a credit & debit card, net banking, UPI, and popular e-wallets like Paytm, Mobikwik, etc.

Refund Policy:

bbdaily will refund for any undelivered items the same day before 11:00 PM.

GST Charges

As per government rules, we are required to levy GST charges for our services. For your clarity, we have provided an explanation and an example.
SGST 9% and CGST 9% = Total GST charge of 18%. This will be charged to each of our customers at the end of every month.
This is a charge of 18% on their service charge for the month.
E.g. November month total service charge = Rs. 30/-
Therefore, GST charge = 0.18 X 30 = Rs 5.40/-

Customer Care

How do I contact you?

You can reach us via email at bbdailysupport@bigbasket.com or by calling our customer care hotline number 080-43133133 or by Live Support Chat from within the app.

What are your customer care timings?

Live support line, Chat and Customer Care queries response timing is from 5:00 AM to 10:00 PM every day.
If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at grievanceofficer@bigbasket.com

Others

Do you have offline stores?

No, we are a purely internet-based company and do not have any brick and mortar stores across India. bbdaily is currently servicing across Bangalore, Hyderabad, Chennai, Mumbai, Pune, Delhi, Gurgaon, Noida, Kolkata, Ahmedabad, Lucknow, Kanpur, Visakhapatnam, Vijayawada, Guntur, Chandigarh, Patna, Indore, Kochi.

I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at bbdailysupport@bigbasket.com and we will try our best to make the product available to you.