Signing up and Registration

How do I register on bbdaily?

Download bbdaily app. Register in the app using your address and mobile number with the OTP verification.

What is registration?

Registration is when the customer ID is created using the customer’s mobile number and validated by the customer through an OTP.

How do I avail bbdaily’s service?

You can use bbdaily if you're currently residing in a society that is a registered society with bbdaily. If your apartment/society is not listed, worry not; you can reach out to our customer care and we will help you out to list your apartment/society. Once your apartment/society is listed with us, we are happy to start bbdaily service. Once done, you can download the bbdaily app, register, and fill in your address and recharge the bbdaily wallet to your desired value. Voila! You’re ready to order from us. Now you can search for the items that you would like to purchase and place the order as ‘Buy Once’ or ‘Subscribe’. For subscription items, you can simply set an order frequency Eg: Daily/Alternate Day/Every 3 Days/Weekly/Monthly, and place your order every day and get all your items freshly delivered home. We look forward to serving you.

Are there any charges for registration?

No. Registration on bbdaily is absolutely free.

Do I have to necessarily register to shop on bbdaily?

Yes, you need to be registered in order to shop on bbdaily.

Can I have multiple addresses under one contact number?

No you cannot. One email address and one contact phone number at a time can only be associated with one bbdaily account.

What happens if my address changes or if I shift to another location?

Go to settings and update the new address and you can continue to shop with us if your new address is listed with us.

How can I deactivate my bbdaily account?

Click Here and fill up the 'Account Deactivation Form'

Order process and modifications:

How do I subscribe?

You can subscribe to our services by choosing products under the subscribe menu. Please choose your frequency i.e (daily, alternate, once in 3 days, weekly, monthly) time slot and set your start date while subscribing to a product. And if you are out on a vacation, you can simply pause the subscription service till you are back and resume your subscription! For the payment, you need to recharge on a prepaid basis.

Where do I see my orders?

You can go to the ‘My Account>My Orders’ section to have a look at all the products received in the past and future details of all your Subscriptions and ‘Buy Once’ products listed.

What is ‘Buy Once’?

You can quickly select an item from the list and ‘Buy Once’. For Eg: If you’re running out of Onions, then you can ‘Buy Once’ as and when required. Payments will be via bbdaily wallet only. You can use the ‘Buy Once’ option to purchase for all ranges of products. No minimum quantity purchase.

How do I modify/update my subscription?

You can go to your 'Subscriptions' and select the subscription you would like to change. You can delete, change the schedule, or pause the subscription. If you want to change the product then we suggest you start a new subscription. Any modifications done before 9:45 PM for all cities and by 10:45 PM for Gurgaon. will be applicable for the next day delivery or the consecutive delivery day depending on your location.

Is there a cancellation fee if I cancel my order?

No, there is no cancellation fee and you will not be able to cancel an order after the cut-off time for all orders. You need to cancel or change your order before 9:45 PM for all cities and by 10:45 PM for Gurgaon for all orders on a particular day to capture the changes.

What is frequency?

Frequency is the intervals at which you want to receive the subscribed products. E.g. - We will deliver the product every second day if you select the 'Alternate Day' frequency.

Is there any minimum order?

There is no minimum order in bbdaily.

Delivery and timings

Do you do same-day delivery and what are the delivery timings?

When orders are placed before 10:00 PM for all cities and by 11:00 PM for Gurgaon, we do next day morning delivery before 7:30 AM. except Bangalore will receive their orders by 7:00 AM in the morning.

Which areas do you deliver?

Currently, we serve only the listed buildings/apartments/societies in the bbdaily App in select cities only. Select your society from the list on our APP to avail our service. If you do not find your society listed from the listed areas, let us know by emailing us at bbdailysupport@bigbasket.com. We will inform you when our services will start in your society.

What if the product is missing/damaged?

Please inform our customer care team at the earliest (on the same day), in case you have not received your product or if it is damaged. We will be happy to replace/refund as appropriate.

How do you confirm the delivery?

We send an automated message to you on App notification to confirm the delivery. If you have not received the product but receive the message, please inform the customer care by chat/mail for us to take appropriate action.

What is your delivery method?

As always all our deliveries are contactless. Depending on the permission given by your society to us, we can deliver at the security gate or lobby or door delivery. Please keep a bag outside your door or at the security gate/lobby. Our delivery executive will deliver all your orders into the bag and ring the bell if door delivery is based on your permission method selected in the App. Any return issues about the delivery will be handled by our customer care team.

Payments and service charge

Do you charge any service/delivery fee?

    We charge a very minimal delivery charge. When you 'Subscribe' or 'Buy once' for a product.
    The delivery charges are:

  • For Chandigarh, Kochi, Vishakapatnam, Patna, Vijayawada, and Lucknow, the delivery charge is ₹3/- per milk-only order/delivery slot and FREE delivery if the same milk order contains any non-milk grocery item and if your order contains only grocery item except milk then your next day's delivery charge is free.
  • For Indore, Ahmedabad-Gandhinagar, Delhi, Bangalore, Gurgaon-Faridabad, Hyderabad, Noida-Ghaziabad, Chennai, Pune and Kolkata, the delivery charge is ₹4/- per milk-only order/delivery slot and FREE delivery if the same milk order contains any non-milk grocery item and if your order contains only grocery item except milk then your next day's delivery charge is free.
  • For Mumbai the delivery charge is ₹5/- only for the day on all Milk or grocery order.

    Delivery charges are charged for a day for only milk product delivery for all cities except for Mumbai all deliveries are chargeable.

How do I recharge my bbdaily wallet?

Go to 'My Account>My Wallet>Add money' You can recharge your bbdaily wallet to your desired amount OR You can calculate how much you want to recharge for the month and choose your payment method by any of your favourite payments wallets/Credit/Debit card/Amex card/UPI or Net Banking and recharge your wallet. You are all set and good to go! Your current balance will be reflected in 'My Account> My Wallet' section.

Where do I see my recharge details?

You can view all recharge details by going to ‘My Account>My Wallet’

What are all the payments modes available?

You can recharge your bbdaily wallet using any credit & debit card, net banking, UPI, and popular e-wallets etc.

Refund Policy:

bbdaily will refund only for any undelivered items the same day before 12:15 PM. Kindly note, no refund will be provided post 48 hours. Therefore bbdaily customers are requested to kindly reach out to our customer care within 48 hours for any refunds.

Will I be charged extra if I receive more than the ordered weight ?

Yes, you will be charged in case you get more than what you ordered, subject to the following conditions:

  • Product ordered should be fruits or vegetables
  • We only charge up to 50% of the extra weight and anything beyond the additional 50% will not be charged to you

For example, in case you order 100gms coriander and you get 135gms you will be charged for 35gms extra. Whereas, if you get 154gms you will be charged only for 150gms (Capped at 50% excess)

Delivery Charge Exception

Delivery charge is applicable on all fresh milk & curd items. In some exceptional cases, you might be charged for dairy products Kool Milk - Rose Flavour, Low Fat Dahi, Prolife Probiotic Lassi, Butter Sandwich Bread, Butter Whole Wheat Bread, Mishti Doi, Kaju Dry Fruit Bites - Delicious & Sweet, Dessert, Rasgulla - Delicious & Sweet, Dessert, Mango Ripal Matho - Luscious, Thick, Sweet Dessert, Yoghurt Based, Perfect For Summers, Alphonso Mango Matho - Luscious, Thick, Sweet Dessert, Perfect For Summers, Masala Chaas - Spicy, Salted Beverage, Probiotics Rich, Good For Gut Health, Alphonso Mix Mango Milkshake - Luscious, Thick, Sweet Beverage, Perfect For Summers, Alphonso Mango Milkshake - Luscious, Thick, Sweet Beverage, Perfect For Summers, Curd, A2 Desi Cow Curd, A2 Desi Cow Paneer, Curd Polypack, Set Curd, Artisanal Organic Set Curd, Organic A2 Probiotic Butter Milk Spiced,Organic Probiotic Buttermilk - Plain, Low-Calorie, Farm Fresh Cow's Milk Curd, Farm Fresh Cow's Milk Paneer, Organic Simply Curd, Goat Chevre - Plain & Natural, Goat Chevre - Garlic & Herbs, Goat Feta - Cheese, Goat Milk Yogurt - Plain, Goat Milk Yogurt - Honey & Banana, Goat Milk Yogurt - Custard Apple, Goat Milk Yogurt - Tender Coconut, Goat Milk Yogurt - Chikoo, Ready To Cook Kit - Butter Chicken With Wheat Paranthas, Ready To Cook Kit - Hyderabadi Chicken Biryani, Ready To Cook Kit - Punjabi Chicken Tikka, Ready To Cook Kit - Zafrani Soya Chaap, Ready To Cook Kit - Makhmali Paneer Tikka, Ready To Cook Kit - Andhra Palak Pappu Dal With Rice, Ready To Cook Kit - Chilli Chicken, Ready to Cook Kit - Awadhi Veg Biryani, Ready to Cook Kit - Makki Malai Tikki, Ready to Cook Kit - Kolkata Chicken Biryani, Ready to Cook Kit - Achari Paneer Gravy, Ready to Cook Kit - Pongal, Ready To Cook Kit - Jalndhari Paneer Tikka, Ready To Cook Kit - Lahori Chicken Seekh, Ready To Cook Kit - Andhra Tomato Pappu/Dal With Rice, Ready To Cook Kit - Chicken Malai Kebab, Ready To Cook Kit - Matar Paneer, Ready To Cook Kit - Dhaba Style Chicken Curry, Ready To Cook Kit - Chilli Paneer, Subz Gulabi Pulao - Made With Fresh Ingredients, Highly Curated Recipes, Nawabi Soya Chaap Masala - Made With Fresh Ingredients, Highly Curated Recipes, Dragon Paneer With Water Chestnuts - Made With Fresh Ingredients, Highly Curated Recipes, Coconut Holige - Rich In Nutrients, Dal Holige - Rich In Energy & Protein, Coconut Holige Big - No Fat & Cholesterol, Dal Holige Big - Sweet, Healthy, No Trans Fat, Dates Holige - Rich In Nutrients, Khova Holige - Rich In Calcium, Carrot Holige - Nutritious, Rich In Vitamin C, Gulkand Holige - Nutritious, 50-50 Holige With Carrot & Khova - Sweet Dish, Rich In Nutrients, Shenga Holige - Rich In Energy, Pineapple Holige - Rich In Nutrients, Sugar Free Holige - Super Soft, Light Texture, Badami Holige - Premium Quality Ingredients, Dry Fruits Holige - Nutritious, Sweet, Anjura Holige - Sweet Dish, Chocolate Holige - Made With Premium Quality Ingredients, Kajjaya - Made With Top-Quality Ingredients, Boondi Ladu - Made With Top-Quality Ingredients, Madduravada - Made With Top-Quality Ingredients, Spl Nippattu - Made With Top-Quality Ingredients, Ravaladu - Made With Top-Quality Ingredients, Sajjappa - Made With Top-Quality Ingredients, Karjikayi Bella - Made With Top-Quality Ingredients, Karjikayi Sakkare - Made With Top-Quality Ingredients, Natural Curd, Oat Drink - Classic, Plant-based & Preservatives Free, Oat Drink - Hazelnut, Plant-based & Preservatives free, Oat Drink - Pulpy Mango, Plant-based & Preservative Free, Traditional Curd - Thick, Rich, Desi Cow Milk Paneer - A 2, Natural, Soft, H Curd - Made From Cow Milk, Athirasam - Traditional Indian Sweet,Mysore Pak - Traditional Indian Sweet, Wheat Halwa - Traditional Indian Sweet, Spl Madras Mixture - No Preservatives, Kai Murukku - No Preservatives, Ribbon Pakoda - No Preservatives, Salted Nenthiram Chips - No Preservatives, Kara Boondhi/ Spicy - No Preservatives, Milagu Thattai/ Pepper Rice Crackers - No Preservatives, Butter Murukku - No Preservatives, Oma Podi/Besan Sev - No Preservatives, Kara Sev - No Preservatives, Sweet Banana Chips - No Preservatives, Spicy Nenthiram Chips - No Preservatives, Ragi Thattai Finger Millet Rice Crackers - Boosts Skin & Hair Health Texture, Masti Dahi, Malai Fresh Paneer, Butter Chicken - Boneless Curry, Ready To Cook, Punjabi Chicken - Boneless Curry, Ready To Cook, Malabar Chicken - Boneless Curry, Ready To Cook, Paneer Tikka - Vegetarian Starter, Ready To Cook, Hariyali Paneer Tikka - Vegetarian Starter, Ready To Cook, Spicy Paneer Tikka - Vegetarian Starter, Ready To Cook, Palak Dal - Ready To Cook, ajun Grilled Tofu - Vegan, Ready To Cook, Trupthi Curd,Andhra‚ Avakaya‚ Cut Mango‚ Pickle, Andhra‚Style, Karivepaku Curry Leaves Pickle Andhra Style,Maagai, Mango Slices, Pickle AcharAndhra Style, Lemon Pickle Nimbu Achar, Gongura, Mutton, Pickle Boneless, Bellam Minapa SunnundaluOr Black Gram Urad Dal Laddu,Kakinada Gottam Khaja / Kaja, Telangana Sakinalu, Matka Dahi - Malai, Matka Dahi - Low Fat, A2 Matka Dahi, Cow Milk Malai Paneer, White Buffalo Butter, Paneer - Creamy & Soft, Rose Lassi, Mango Lassi, Plain Dahi, Toned Milk Dahi, Kheer - Dairy Based Dessert, Plain Lassi, Paneer, Dahi/Curd - Fresh & Thick, Supports Immune System & Digestion Desi Cow A2 Ghee 250gm, Warana Dahi, Dahi, White Sauce Pasta - DIY Meal Kit, Yummy Flavour & Aroma, Red Sauce Pasta - DIY Meal Kit, Yummy Flavour & Aroma, Russian Salad - DIY Meal Kit, Yummy Flavour & Aroma, Pasta Salad - DIY Meal Kit, Yummy Flavour & Aroma, Sev Tomato - DIY Meal Kit, Yummy Flavour & Aroma, Matar Paneer - DIY Meal Kit, Yummy Flavour & Aroma, Pink Sauce Pasta - Do It Yourself Meal Kit, 10-15 Minutes, Simple Cooking, ChickPeas Salad - Do It Yourself Meal Kit, 10-15 Minutes, Simple Cooking, Mexican Salad - Do It Yourself Meal Kit, 10-15 Minutes, Simple Cooking, A2 Desi Gir Cow Ghee - Natural & Pure, Boosts Immunity, Improves Digestion, Tofu/Soya Paneer - Fresh, Healthy, High In Protein, Cholesterol Free, Premium Dahi, Buttermilk/Chaas Polypack, Standardised Curd, Fresh Standardised Curd, Cup Curd, Curd -Total, Dry Fruit Burfi - Traditional Indian Sweet, Truly Fresh Organic Khapli Atta, Truly Fresh Multigrain Atta. Some of the listed products would attract a delivery charge like fresh Milk and curd. Refund or delivery charge waiver are discretionary. Please reach out to our customer care support for more details and keep your order ID ready.

GST Charges

As per government rules, we are required to levy GST charges for our services. For your clarity, we have provided an explanation and an example.
SGST 9% and CGST 9% = Total GST charge of 18%. This will be charged to each of our customers at the end of every month.
This is a charge of 18% on their service charge for the month.
E.g. November month total service charge = Rs. 30/-
Therefore, GST charge = 0.18 X 30 = Rs 5.40/-

Customer Care

How do I contact you?

You can reach us via email at bbdailysupport@bigbasket.com or by calling our customer care hotline number 080-69808274/47921234 or by Live Support Chat from within the app.

What are your customer care timings?

Live support line, Chat and Customer Care queries response timing is from 5:00 AM to 10:00 PM every day.
If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at grievanceofficer@bigbasket.com

Others

Do you have offline stores?

No, we are a purely internet-based company and do not have any brick and mortar stores across India. bbdaily is currently servicing across Bangalore, Hyderabad, Chennai, Mumbai, Pune, Delhi, Gurgaon, Noida, Kolkata, Ahmedabad, Lucknow, Kanpur, Visakhapatnam, Vijayawada, Guntur, Chandigarh, Patna, Indore, Kochi.

I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at bbdailysupport@bigbasket.com and we will try our best to make the product available to you.